Effective Date: 11-03-2025

Welcome to Swats Computers! These Terms and Conditions govern your use of our website, products, and services. By accessing or purchasing from Swats Computers, you agree to comply with these terms.

1. Definitions

• "Swats Computers," "we," "our," "us" – Refers to Swats Computers, an e-commerce business based in Kenya.

• "Customer," "you," "your" – Refers to any person who accesses, browses, or makes a purchase from our website or store.

• "Products" – Refers to the electronics, computers, accessories, and related goods available for sale.

• "Website" – Refers to [Your Website URL].

2. General Terms

• These terms apply to all users, including visitors, buyers, and businesses.

• We reserve the right to update these terms at any time. Continued use of our website means you accept the changes.

• You must be at least 18 years old or have parental/guardian permission to make purchases.

3. Product Information and Pricing

• We strive to provide accurate product descriptions and pricing, but errors may occur. If we identify an error, we reserve the right to cancel an order or correct the mistake.

• Prices are subject to change without prior notice.

• Images are for illustration purposes only; actual products may differ slightly.

4. Orders and Payments

• Placing an order constitutes an offer to purchase, which we may accept or reject.

• Orders are only processed after payment is confirmed.

• We accept various payment methods, including M-Pesa, bank transfers, and credit/debit cards.

• If an order is canceled before shipping, a refund (if applicable) will be processed within 7-14 business days.

5. Shipping and Delivery

• We offer delivery services within Kenya.

• Shipping times are estimates and may vary due to unforeseen circumstances.

• We are not liable for delays caused by courier services, weather, or other external factors.

• Customers are responsible for providing accurate shipping details. Incorrect addresses may result in additional charges.

6. Returns and Refunds

• Our Return Policy applies to defective or incorrect products.

• Items must be returned within [number] days in their original condition with proof of purchase.

• Refunds or replacements will be processed according to our Return Policy.

7. Warranty and Repairs

• Products may come with a manufacturer’s warranty.

• Warranty claims must be made within the warranty period and in accordance with the manufacturer’s terms.

• Swats Computers is not responsible for unauthorized repairs or damage due to mishandling.

8. Limitation of Liability

• We are not liable for any indirect, incidental, or consequential damages arising from the use of our products.

• Customers use our products at their own risk.

9. Privacy Policy

• We collect and store customer information for order processing and support.

• We do not share your personal data with third parties without consent.

• Full details are available in our Privacy Policy.

10. Intellectual Property

• All content on our website, including text, images, and logos, is our property and may not be used without permission.

11. Prohibited Activities

Users must not:

• Use our site for fraudulent or illegal activities.

• Interfere with the security of our website.

• Copy, distribute, or exploit our products or content without authorization.

12. Governing Law

• These terms are governed by the laws of Kenya.

• Any disputes shall be settled through arbitration or Kenyan courts.

By using Swats Computers' website and services, you acknowledge and agree to these Terms and Conditions.